CONFIDENTIALITY & PRIVACY POLICIES
The law protects the relationship between a client and a mental health professional, and information cannot be disclosed without written permission. There are only a few exceptions to this protection.
- Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this to the appropriate authorities.
- If a client is threatening serious bodily harm to another person/s, we must notify law enforcement and warn the intended victim.
- If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If this is unsuccessful, we may take further measures to ensure their safety.
ATTENDANCE & CANCELLATION POLICY:
When you make an appointment with a therapist at our practice, we reserve that time especially for you. We do not overbook our appointments because we feel that our clients deserve to be seen in a timely manner. Just as you deserve your therapist’s full attention during your appointment, we greatly appreciate knowing in advance when a client is unable to keep their appointment. When appointments are cancelled with less than 24 hours notice, it is almost impossible to fill that time slot with another client. Also, please note that insurance companies do not pay benefits for missed and late-cancelled appointments.
Therefore, missed appointments create a financial strain for our practice and make it difficult to serve the many clients on our waiting list. It is also important to note that consistency in attending counseling sessions is critical to effective counseling, and we want our clients to really benefit from our services. For these reasons, your account will be charged a $60 fee if you miss a scheduled appointment or cancel an appointment with less than 24 hours notice. Please let our office staff know if there is an extenuating circumstance preventing you from being able to keep your appointment (ie, illness, death in the family, etc…) as we certainly recognize that unexpected situations can arise.
MEDICATION MANAGEMENT POLICIES:
Prescription Refills: Prescription refills will primarily be taken care of at appointments during business hours. Regular appointments are very important, so that your medical and emotional status can be assessed, and so that appropriate recommendations regarding medications can be made. We will not be able to provide refills of your prescriptions if you are not seen for appointments. However, if a refill is needed, call us at 919.303.0273 at least 2 days in advance of prescription ending. Leave me a voicemail with the following information: Patient name, date of birth, medication name and dose, pharmacy and pharmacy phone number. Refills are not submitted after hours or during weekends. It may take as long as 48 hours to complete your refill request. If your provider is filling a prescription due to a missed appointment (no show), there will be a $25 refill charge, only one month of the medication will be called in (or less for controlled substances), and the missed appointment will need to be rescheduled.
Controlled Substances: Please understand that we may choose not to prescribe controlled substances during an initial appointment. These medications require the utmost attention to detail. In some cases we will request your previous treatment records to ensure that we are providing you the highest quality care. We also utilize claims data and the NC Controlled Substances Database to ensure your safety.
Psychiatric Documentation Fee: There will be a $25 charge for all non-essential psychiatric documentation requests (for example, workplace disability claims, travel accomodation letters, etc...) We do not charge for records requests, authorizations, and other essential tasks.
If you have any questions or concerns about any of our policies, please discuss with your provider