MEDICATION MANAGEMENT POLICIES:
Prescription Refills: Prescription refills will primarily be taken care of at appointments during business hours. Regular appointments are very important, so that your medical and emotional status can be assessed, and so that appropriate recommendations regarding medications can be made. We will not be able to provide refills of your prescriptions if you are not seen for appointments.
However, if a refill is needed, please submit a refill request HERE or call us at 919.303.0273 at least 2 days in advance of prescription ending. If you call, please leave a voicemail for your provider with the following information: Patient name, date of birth, medication name and dose, pharmacy and pharmacy phone number. Refills are not submitted after hours or during weekends. It may take as long as 48 hours to complete your refill request.
Controlled Substances: Please understand that we may choose not to prescribe controlled substances during an initial appointment. These medications require the utmost attention to detail. In some cases we will request your previous treatment records to ensure that we are providing you the highest quality care. We also utilize claims data and the NC Controlled Substances Database to ensure your safety.
Psychiatric Fee: If your provider is filling a prescription due to a missed appointment (no show), there will be a $25 refill charge, only one month of the medication will be called in (or less for controlled substances), and the missed appointment will need to be rescheduled.