Practice Announcements

8/1/2021:     Still open for in-person sessions but preparing to return to all virtual if needed...

As the Delta variant and a lack of vaccination fuel another surge of hospitalizations and deaths, we must consider safety as we determine whether to continue providing in-person services.  We are grateful to our clients and appreciate your adherence to our Covid policies (see below).   Please know that in order to receive in-person services, you must wear a mask at check-in, while waiting in the lobbies, walking in hallways, etc...  If you are fully vaccinated, you and your provider will decide whether wearing masks during session is warranted.  

If you prefer not to wear a mask while waiting for your child's therapy session, please feel free to wait in your car and we will happily call you when your child's appointment is done.  Anyone who refuses to wear a mask will be asked to leave our offices. 

We hope that we will be able to continue providing in-person sessions, and your continued respect for our policies will help us be able to do so safely.  However, should conditions continue to worsen, we may have no choice but to return to all virtual services.  

 

6/1/2021:     Open for in-person sessions on a limited basis

This month we are beginning to provide limited in-person appointments for most of our clinicians.  We will be rotating our presence at the office to limit exposure so we cannot offer in-person sessions to everyone at this time.  Below please refer to our Covid policies:

 FOR IN-PERSON APPOINTMENTS:

Our goal is to provide a safe and respectful environment for all of our clientele and staff.  As concerns about Covid vary from person to person, we ask that all clients and visitors/parents please wear an appropriate mask while in our lobbies, hallways, and at reception, regardless of vaccine status, as this will reduce anxiety for some clients.  It will be up to you and your clinician to determine if masks are warranted or not during your session.  To reduce the number of people in our common areas, we ask that family members of clients please wait in their car, outside, or in our outer waiting area if it is reasonable to do so.  While checking in or waiting, please remember to practice social distancing and respect others' personal space. 

If you have any symptoms of illness or have been exposed to someone with Covid, please let us know in advance so we can change your appointment to a virtual one for everyone's safety.  Because they are no longer considered necessary at present, we will not be conducting temperature checks.

OUR SAFETY PRECAUTIONS:

For everyone's safety, we have revamped our client restrooms with no-touch soap, paper towel dispensers, hand dryers, and trash cans.  There are hand sanitizer dispensers at various locations throughout the office.  Masks are available as needed. Every room in the office, including lobbies, administrative areas, and clinical offices, are equipped with UV-C enabled air purifiers, and we are increasing air flow thru our HVAC system.  We have increased the frequency of professional cleaning, and regularly wipe down high touch surfaces with disinfectant. 

Thank you in advance for respecting our policies - We look forward to seeing you in person soon!


3/21/2020: We are VIRTUALLY open to see our clients!

Our plans are to remain available to our clients and patients throughout the coronavirus limitations. At present, all of our clinicians are providing video sessions for our existing clientele. This includes our Psychiatric Nurse Practitioners so you will continue to have access to needed prescriptions. There are some roadblocks with transitioning our psychological testing services, but we are working to provide whatever testing services we can via video.

Setting this up does take a little preparation, so if you would like to register for video sessions, please call our office at 919.303.0273 or email us at [email protected]. Your therapist or our admin staff will also be reaching out to all scheduled clients a few days in advance of existing appointments to begin the registration process. Click on the TELEHEALTH tab for more information.

For any concerns or questions that arise, our staff is available by phone at 919.303.0273 or by email from 9am - 4pm beginning Monday 3/23. As most of our staff will be working remotely, we may not be able to answer every call, so please do leave a voicemail and we will return your call promptly. Thank you and stay healthy!

3/9/2020: We are prepared for illness - VIDEO SESSIONS AVAILABLE

As fears about corona virus and flu increase, we want to remind you that most of our clinicians are able to offer video services for existing clients. This means therapy doesn't have to pause because you are sick/out of town/stuck at home because of weather etc... Our Nurse Practitioners can also provide video appointments during which prescriptions can be renewed or changed.

Most insurance companies do cover these services, but some do not or require use of a specific portal/contracted provider. We will verify your benefits prior to beginning services.

Setting this up does take a little time and effort in advance, so if you think you might have an upcoming need, please call our office at 919.303.0273 or email us at [email protected]. Click on the TELEHEALTH tab for more information. Please note that not all issues/clients are well suited for video sessions.

2/21/2020: Winter Weather - We plan to be Open with limitations FRIDAY 2/21/2020

We will be opening at 10:30 for appointments on Friday. Your particular therapist may, however, have different plans and will contact you directly if those plans change. Our admin staff will be available on Friday, unless there are widespread power outages, for any general office needs or rescheduling you wish to take care of.

If you need to cancel your appointment on Friday, please do let us know, as we will assume you are coming as scheduled unless we hear otherwise . Letting us know via phone, email, or using the confirmation system will help our staff plan appropriately. Be safe!

2/19/2020: Winter Weather - We plan to be OPEN Thursday 2/20/2020

Based on the most recent forecast, it appears we will be able to stay open for our scheduled appointments. Your particular therapist may, however, have different plans and will contact you directly if those plans change or conditions worsen. Our admin staff will be available on Thursday and Friday, unless there are widespread power outages, for any general office needs or rescheduling you wish to take care of.

If you need to cancel your appointment on Thursday or Friday, please do let us know, as we will assume you are coming as scheduled unless we hear otherwise . Letting us know via phone, email, or using the confirmation system will help our staff plan appropriately. Be safe!

9/4/20198: HURRICANE DORIAN - We plan to be open Thursday 9/5/19

Based on the most recent forecast, it appears we will be dealing with a rainy day on Thursday, but we will be open for our scheduled appointments. Your particular therapist may, however, have different plans and will contact you directly, if they have not already. Our admin staff will be available on Thursday and Friday, unless there are widespread power outages, for any general office needs you wish to take care of.

If you need to cancel your appointment on Thursday or Friday, please do let us know, as we will assume you are coming as scheduled unless we hear otherwise. Letting us know via phone, email, or using the confirmation system will help our staff plan appropriately. Be safe!

July 25, 2019: TELEPHONE ISSUES

As we transition from one service provider to another, we are experiencing issues with some of our incoming calls. We are hopeful this will be rectified by Friday morning 7/26. Please feel free to email us at [email protected] , or just keep trying to call as some calls are able to get thru. We apologize for any inconvenience!

December 2018: HOLIDAY HOURS

We will be closed on December 24th and December 25th for the Christmas holiday. We will reopen for normal business hours at 9 am on Wednesday December 26th. We will also be closed on January 1st 2017. Please feel free to email us at [email protected] if you have a need that we can take care of for you on Wednesday. Have a wonderful and safe Holiday!

10/15/2018: TELEPHONE PROBLEMS

We are currently having a telephone service outage which should be corrected by Tuesday 10/16. We apologize for any inconvenience. Please feel free to send an email to [email protected] if you have a need that cannot wait tomorrow. Thank you for your understanding!

9/12/2018: HURRICANE FLORENCE update

Based on the most recent forecast, it appears we will not begin feeling significant effects of the storm until Thursday (9/13) evening. Therefore, we will plan to be open on Thursday. Your particular therapist may, however, have different plans and will contact you directly, if they have not already. Our admin staff will be available on Thursday for any general office needs you wish to take care of.

We will be closed this Friday 9/14 given the risk of flooding and power outages after the storm. Our plans are to reopen Monday 9/17 assuming we have power and the major roadways are safe for travel. *** DEE LITTEN PLANS TO SEE APPOINTMENTS THIS FRIDAY ***

If you need to cancel your appointment later this week due to weather, please do let us know, if you are able to, as this will help our staff plan appropriately. Be safe!

8/13/2018: Keshia Peloubet returns today! Please call us at 919.303.0273 if you would like to make an appointment with Keshia.

5/9/2018: Only good news to share today!



Brynn Eloise Peloubet was born on Saturday May 5th.
Mom and baby are doing well!
Please check back in June for updates on Keshia's return.