Lifescapes is happy to file insurance claims for our clients. Most of our clinicians are network-credentialed providers for Blue Cross Blue Shield, Cigna, MedCost, Aetna, Magellan, and United Behavioral Health, United Health Care, Optum and others. If you have out of network mental health benefits, we will be happy to file your claim, but generally your out-of-pocket expense will be greater than if you were utilizing in-network benefits. Our office staff will be happy to assist you with authorizations, pre-certifications, and understanding your mental health benefits. We also provide services for several Employee Assistance Programs.
We do our best to verify your benefits prior to your initial session so that you know your out of pocket cost for treatment prior to beginning therapy. Unfortunately, because mental health benefits are a separate ancillary benefit from one's standard medical coverages, we are sometimes provided with inaccurate information initially, and will correct your out of pocket responsibility once we receive the explanation of benefit from your insurance carrier.
Most of the time, your outpatient mental health copay is not listed on your insurance card. Please note that we are not considered "specialists" so your specialist copay does not apply. However, for some plans the specialist copay and your mental health office visit copay may coincidentally be the same amount.
Coverage for Psychological Testing is complicated and varies significantly from carrier to carrier and from plan to plan. While mental health care is a required benefit for almost all health insurance plans*, psychological testing is not a required benefit. We do our best to determine the level of coverage your plan offers for testing in advance, and are happy to advocate for our patients regarding coverage issues.
*Federal regulations allow for certain coverage exceptions in self-employed plans for employer groups with less than 50 employees.
In an effort to make our services affordable and accessible, we also offer a sliding scale fee that is based on household income and your ability to pay. Please call our office at 919-303-0273 for more specific information. Reduced fee services are available on a limited basis. At times we have clinical Interns on staff thru a collaborative agreement with NCSU's Graduate program in Counseling, which allows us to offer services at a reduced rate.
There is a $60 fee for no shows and appointments cancelled within 24 hours of the scheduled time. We do not charge a fee for appointments cancelled due to illness or emergency situations.
**** PAYMENTS SHOULD BE MADE FROM YOUR PATIENT PORTAL beginning 12/13/21. Please check your email for an invitation to set up your patient portal. If you did not receive an invitation and should have, please call our office and we will send an invite to you. You may make a payment below thru 12/31 if needed but this option will be removed at that time ****
Cash, check and major credit cards accepted for payment, either at our office, or online. To pay for a video session or a balance, please indicate the patient name & therapist name so that we can correctly apply the payment to the right account.
The payment site at times does not take you to a "thank you"/confirmation page. Please check your email for a receipt five minutes after entering your payment rather than submitting payment again. Hopefully this will be rectified soon.